Return & Refund Policy

RETURN AND REFUND POLICY

Last Updated: October 22, 2026

At Seaicebing, operated by KEJU TRADE INC, we want you to be satisfied with your purchase. We are committed to providing clear and transparent information about order processing, shipping, returns, and refunds.

This Return and Refund Policy applies to eligible purchases made through seaicebing.com.

Please review this policy carefully before placing an order or requesting a return.

1. ORDER PROCESSING AND SHIPPING

Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation, excluding weekends and U.S. public holidays.

Order processing includes order verification, payment confirmation, product preparation, packaging, and shipment arrangements.

Orders placed on weekends or U.S. public holidays will generally begin processing on the next business day.

During holidays, promotional periods, periods of unusually high order volume, product availability issues, or unexpected operational disruptions, processing may take longer.

If we are unable to dispatch your order within the stated processing period, we will notify you of the delay and provide applicable cancellation or refund options in accordance with applicable consumer protection laws.

Where a different processing timeframe is clearly specified on the applicable product page or during checkout, that timeframe will apply to your order.

Estimated Shipping Time

Our estimated standard shipping transit time is 14–28 business days after dispatch, depending on the destination, shipping carrier, fulfillment arrangements, and local delivery conditions.

The total estimated timeframe from payment confirmation to delivery is approximately 15–31 business days under normal circumstances.

Please note:

  • Order processing time and shipping transit time are calculated separately.

  • The estimated shipping transit time begins after your order has been dispatched.

  • Business days generally exclude weekends and U.S. public holidays.

  • Delivery may be affected by carrier delays, severe weather, transportation disruptions, address issues, or other circumstances outside our reasonable control.

  • Tracking information will normally be provided once an order has shipped.

Estimated delivery times are provided for reference and are not guaranteed delivery dates.

Nothing in this section limits any delivery, cancellation, or refund rights provided under applicable law.

If your order is significantly delayed, please contact us at service@seaicebing.com for assistance.

For further information about shipping destinations, methods, rates, and estimated delivery times, please review our Shipping Policy.

2. DELAYED OR UNDELIVERED ORDERS

We understand the importance of receiving your order within a reasonable timeframe.

If your order has not arrived within 30 calendar days from the date your order was placed, you may contact us at service@seaicebing.com to request a shipping status investigation.

Please provide your order number and any relevant delivery information.

After receiving your inquiry, we will review the order status and, where appropriate, contact the shipping carrier to investigate the delivery.

Depending on the investigation results, we may:

  • Provide updated tracking information;

  • Confirm whether the shipment is still in transit;

  • Assist in resolving carrier-related delivery issues;

  • Arrange a replacement shipment if the package is confirmed lost or cannot be delivered; or

  • Issue a refund if the package is confirmed lost or cannot be delivered.

If a shipment is confirmed lost or undeliverable, we will offer an appropriate resolution, including a replacement or refund, subject to applicable law and the circumstances of the order.

Reaching 30 calendar days after the order date does not automatically mean that a shipment is lost or that an automatic refund is due.

Because estimated shipping transit times are calculated in business days, an order may still be within its estimated delivery period after 30 calendar days.

However, customers may contact us before this period if there is evidence of a delivery issue.

The investigation procedure does not limit any statutory rights to cancel an order or receive a refund. Where applicable law requires earlier action, notification, cancellation, or refund, those requirements will take priority.

3. 30-DAY RETURN POLICY

We offer a 30-day return period for eligible items purchased through seaicebing.com.

You may request a return within 30 calendar days from the date your order is delivered.

The 30-day return period begins on the actual delivery date, not the order date or shipping date.

Return Eligibility Requirements

For a return based on a change of mind or personal preference, the item must generally:

  • Be unused and unworn;

  • Be in its original condition;

  • Be free from damage caused by the customer;

  • Include all original tags, accessories, components, and accompanying materials supplied with the item;

  • Be returned in its original product packaging where reasonably possible; and

  • Be securely packaged to prevent damage during return transportation.

Returned items should not show signs of wear, alteration, or handling beyond what is reasonably necessary to inspect the product.

We may request your order number, photographs, or other information reasonably necessary to verify your purchase and process your return.

These requirements do not limit any statutory rights regarding defective, damaged, incorrect, or materially misdescribed products.

Return Packaging Requirements

To help ensure that returned merchandise arrives safely, please follow these packaging guidelines:

1. Original Packaging

Where reasonably possible, return the item in its original product box, pouch, protective packaging, or other packaging supplied with the product.

2. Protective Materials

If the original packaging is unavailable, use suitable protective materials and a sturdy outer package to protect the merchandise from scratches, bending, breakage, or other damage during transportation.

3. Original Accessories and Components

Include the original tags, detachable components, accessories, and other accompanying items supplied with the product.

4. Secure Packaging

Jewelry and fashion accessories should be wrapped securely to minimize movement, impact, tangling, or scratching during shipping.

5. Return Identification

Include your order number or any other return identification requested by our customer service team so that we can identify and process your return.

6. Shipping Label

If a return shipping label is provided or required, attach it securely to the outside of the package. Remove or cover outdated shipping labels where applicable.

The absence of original packaging will not automatically disqualify a return if the item otherwise meets the applicable return requirements and is adequately protected during shipment.

However, damage caused by inadequate return packaging may affect eligibility for a discretionary refund, subject to applicable law and the circumstances of the return.

Please contact us at service@seaicebing.com before sending any merchandise back.

Returns sent without prior contact may take longer to identify or process.

4. NON-RETURNABLE ITEMS

Certain items may not be eligible for discretionary returns, including:

  • Personalized or customized products;

  • Items that cannot reasonably be returned for hygiene or safety reasons once opened or used; and

  • Items clearly identified as Final Sale before purchase.

Any product-specific return restrictions will be clearly disclosed on the relevant product page or before purchase where required.

A Final Sale designation or other discretionary return restriction does not eliminate any mandatory consumer rights.

This section does not limit any rights concerning defective, damaged, incorrect, unsafe, or materially misdescribed products under applicable law.

5. RETURN SHIPPING COSTS

Returns Due to Personal Preference

For returns based on a change of mind, incorrect size selection, color preference, or other personal reasons, the customer is generally responsible for return shipping costs.

Return shipping costs may vary depending on the shipping carrier, package weight, package dimensions, selected shipping method, and authorized return destination.

Unless otherwise agreed, customers are responsible for arranging and paying for return transportation when the return is based solely on personal preference.

We recommend using a shipping method with tracking and retaining proof of shipment until the return has been processed.

Return shipping charges paid directly to a shipping carrier are generally non-refundable for change-of-mind returns, except where required by applicable law.

Returns Due to Damaged, Defective, or Incorrect Items

If you receive an item that is:

  • Damaged;

  • Defective;

  • Materially different from the item ordered; or

  • Incorrect due to an error on our part,

we will provide an appropriate remedy and, where a physical return is required, cover reasonable return shipping costs.

Depending on the circumstances, we may provide an authorized prepaid return shipping label or arrange another appropriate method of covering reasonable return shipping costs.

Please contact our customer service team before returning damaged, defective, or incorrect merchandise so that we can provide suitable instructions.

Customers should not incur unnecessary return shipping expenses without first contacting us.

Nothing in this section limits any mandatory consumer rights under applicable law.

6. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order as soon as reasonably possible after delivery.

If your item arrives damaged, defective, materially different from the description, or incorrect, please contact us promptly at service@seaicebing.com.

Please provide:

  • Your order number;

  • A description of the issue; and

  • Clear photographs or other relevant evidence where reasonably available.

After reviewing the issue, we will provide an appropriate remedy in accordance with applicable law and the circumstances of the order.

Depending on the circumstances, a remedy may include:

  • A replacement;

  • A refund; or

  • Another resolution agreed with you.

If the issue results from damage, a defect, or an error on our part, any applicable refund will include amounts required under applicable law, including relevant shipping charges where appropriate.

Please retain the affected product and its packaging until our customer service team has provided further instructions.

7. RETURN PROCESS

To request a return, please follow the steps below.

Step 1 — Contact Customer Service

Email service@seaicebing.com within the applicable 30-day return period.

Step 2 — Provide Your Order Information

Include:

  • Your order number;

  • The item or items you wish to return;

  • The reason for the return; and

  • Photographs or other supporting information where reasonably necessary.

Step 3 — Receive Return Instructions

Our customer service team will review your request and provide the applicable return instructions and authorized return destination.

Step 4 — Package the Item Securely

Pack the merchandise according to the return packaging requirements in Section 3.

Include all applicable accessories, components, and return identification information.

Step 5 — Send Your Return

Ship the merchandise to the authorized return destination provided by our customer service team.

For personal-preference returns, the customer is generally responsible for return shipping costs.

For eligible returns involving damaged, defective, materially misdescribed, or incorrect merchandise, we will cover reasonable return shipping costs where a physical return is required.

Step 6 — Return Inspection and Refund

Once the returned merchandise has been received, we will inspect it and determine refund eligibility under this policy and applicable law.

We will then notify you of the refund decision.

Important Return Address Information

Our registered business address is provided for company identification and correspondence purposes.

Do not send merchandise to our registered business address unless our customer service team specifically confirms that it is the authorized return destination.

The authorized return destination may differ from our registered business address depending on the product, warehouse, or fulfillment arrangements.

Customers should use the return address and instructions provided by our customer service team for their specific order.

8. REFUNDS

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will normally be issued to your original payment method.

Refunds generally cannot be issued to a different payment method unless required or permitted by the applicable payment provider or applicable law.

For orders confirmed lost or undeliverable, or orders cancelled before shipment, refunds may be issued without requiring a physical product return.

The applicable refund amount will be determined based on the reason for the return, the condition of the merchandise, applicable shipping charges, and any relevant legal requirements.

Refunds required by applicable law will be provided in accordance with the relevant legal requirements.

9. REFUND PROCESSING TIME

Once a refund has been approved, we will generally process it within 7–10 business days, or sooner where required by applicable law.

After we process the refund, your bank, card issuer, or payment provider may require additional time to post the funds to your account.

The exact time for the refund to appear in your account therefore depends partly on your payment provider.

If a reasonable period has passed after you receive confirmation that your refund was processed, please contact your bank or payment provider.

You may also contact us at service@seaicebing.com for assistance.

10. ORIGINAL SHIPPING CHARGES

For returns based solely on a change of mind, incorrect size selection, color preference, or other personal reasons, original shipping charges are generally non-refundable, except where required by applicable law.

If the return or refund results from a damaged, defective, incorrect, materially misdescribed, lost, or undeliverable item, shipping charges will be handled in accordance with applicable law and the circumstances of the order.

Any applicable refund deductions will be assessed in accordance with this policy and applicable law.

11. EXCHANGES

We currently do not offer direct exchanges for personal-preference returns.

If you would like a different size, color, or product, please request a return for the eligible item and place a new order for the replacement item.

This allows refunds and replacement orders to be processed separately, subject to product availability.

For defective, damaged, incorrect, or materially misdescribed items, please contact our customer service team to discuss an appropriate remedy.

Nothing in this section limits any replacement or other remedy required by applicable law.

12. REFUSED OR UNDELIVERABLE PACKAGES

If a package is returned to us because:

  • The shipping address provided by the customer was incomplete or incorrect;

  • Delivery could not be completed because of circumstances attributable to the recipient; or

  • The package was refused without a valid product-related reason,

any applicable refund may be reduced by reasonable shipping or return costs where permitted by applicable law.

If a delivery problem results from an error on our part or an issue attributable to the carrier, please contact us so that we can investigate and provide an appropriate resolution.

Any applicable charges or deductions will be handled in accordance with relevant consumer protection laws.

13. CANCELLATIONS

If you wish to cancel an order, please contact us as soon as possible at service@seaicebing.com.

We cannot guarantee that an order can be cancelled once it has entered processing or has been shipped, except where cancellation rights apply under relevant consumer protection laws.

If the order has already been shipped, you may request a return after delivery in accordance with this policy.

For significantly delayed or undelivered orders, cancellation and refund requests will be handled in accordance with applicable law.

If we successfully cancel an order before shipment and payment has already been collected, any applicable refund will be returned to the original payment method.

14. YOUR STATUTORY RIGHTS

Nothing in this policy is intended to exclude, restrict, or modify any consumer rights or remedies that cannot legally be excluded under applicable consumer protection laws.

Where applicable law provides greater rights or protections than those described in this policy, the applicable legal requirements will prevail.

This policy should be read together with our Terms and Conditions, Shipping Policy, and Privacy Policy.

In the event of an inconsistency, applicable mandatory legal requirements will take priority.

15. CONTACT US

If you have questions about your order, shipping delays, returns, refunds, cancellations, or damaged merchandise, please contact us using the information below.

Store Name: Seaicebing

Legal Business Name: KEJU TRADE INC

Employer Identification Number (EIN): 99-4913528

Registered Business and Correspondence Address:

JU KE
110 16th St
Denver, CO 80202
United States

Customer Service Email: service@seaicebing.com

Website: seaicebing.com

We typically respond to customer service inquiries within 1–2 business days, Monday through Friday.

For merchandise returns, please contact our customer service team before shipping any items to obtain the applicable return instructions and authorized return destination.