FAQ

FREQUENTLY ASKED QUESTIONS (FAQ)

Welcome to the Seaicebing FAQ page.

Here you can find answers to common questions about returns, refunds, shipping, order tracking, sizing, payments, and customer service.

If you need additional assistance, please contact us at service@seaicebing.com.

Returns & Refunds

1. What is your return policy?

Eligible items may be returned within 30 calendar days from the date your order is delivered.

For a return based on a change of mind or personal preference, an item must generally:

  • Be unused and unworn;

  • Be in its original condition;

  • Be free from damage caused by the customer;

  • Include any original tags, accessories, or components supplied with the product; and

  • Be returned in its original packaging where reasonably possible, or in suitable protective packaging.

Items must be packaged securely to prevent damage during return transportation.

Please contact us at service@seaicebing.com before sending a return.

For complete details, please review our Return and Refund Policy.

2. How do I return an item?

To request a return:

  1. Contact us at service@seaicebing.com within 30 calendar days from the date your order is delivered.

  2. Provide your order number and the reason for the return.

  3. Wait for our return instructions and authorized return destination.

  4. Include the original tags, accessories, and components where applicable.

  5. Package the item securely to protect it from damage during transportation.

  6. Send the item according to the return instructions provided.

Where reasonably possible, use the original product box, pouch, or protective packaging.

If the original packaging is unavailable, use a sturdy outer package with suitable protective materials.

Please do not send merchandise to our registered business address unless our customer service team specifically confirms that it is the authorized return destination.

The return destination may vary depending on the product, warehouse, or fulfillment arrangements.

3. What items are non-returnable?

Certain items may not be eligible for discretionary returns, including:

  • Personalized or customized products;

  • Items that cannot reasonably be returned for hygiene or safety reasons once opened or used; and

  • Items clearly identified as Final Sale before purchase.

Any applicable product-specific return restriction will be disclosed on the relevant product page or before purchase where required.

These restrictions do not limit any statutory rights you may have regarding defective, damaged, incorrect, unsafe, or materially misdescribed products.

4. Who pays for return shipping?

For returns based on:

  • A change of mind;

  • Incorrect size selection;

  • Color preference; or

  • Another personal preference,

the customer is generally responsible for return shipping costs.

If you receive an item that is damaged, defective, materially different from the item ordered, or incorrect due to an error on our part, we will provide an appropriate remedy.

Where a physical return is required for such an issue, we will cover reasonable return shipping costs.

Please contact us before returning damaged, defective, or incorrect merchandise so that we can provide the appropriate instructions.

5. Are original shipping charges refundable?

For returns based solely on a change of mind, incorrect size selection, color preference, or another personal preference, original shipping charges are generally non-refundable, except where required by applicable law.

If a return or refund results from a damaged, defective, incorrect, materially misdescribed, lost, or undeliverable item, shipping charges will be handled in accordance with applicable law and the circumstances of the order.

6. Can I exchange an item?

We currently do not offer direct exchanges for personal-preference returns.

If you would like a different size, color, or product, please request a return for the eligible item and place a new order for the replacement item.

This helps avoid delays caused by product availability and allows returns and replacement orders to be processed separately.

For damaged, defective, or incorrect items, please contact us to discuss an appropriate remedy.

7. What should I do if I received the wrong item?

Please contact us promptly at service@seaicebing.com.

Please provide:

  • Your order number;

  • A description of the issue; and

  • Clear photographs or other relevant evidence where reasonably available.

After reviewing the issue, we will provide an appropriate remedy in accordance with applicable law and the circumstances of the order.

Depending on the circumstances, this may include a replacement, refund, or another solution agreed with you.

Where a physical return is required because of an error on our part, we will cover reasonable return shipping costs.

8. What should I do if my item is damaged or defective?

Please inspect your order as soon as reasonably possible after delivery.

If your item arrives damaged or defective, contact us promptly at service@seaicebing.com and provide:

  • Your order number;

  • A description of the issue; and

  • Clear photographs or other relevant evidence where reasonably available.

Depending on the circumstances, an appropriate remedy may include:

  • A replacement;

  • A refund; or

  • Another solution agreed with you.

For shipping-related damage, we recommend contacting us within 24 hours of delivery so that we can investigate the issue with the carrier as quickly as possible.

This recommended 24-hour reporting period does not limit the 30-day return period or any statutory rights or remedies available under applicable law.

9. How will I receive my refund?

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will generally be issued to your original payment method.

Refunds generally cannot be issued to a different payment method unless required or permitted by the applicable payment provider or applicable law.

For eligible cancelled, lost, or undeliverable orders, a refund may be issued without requiring a physical product return.

10. How long does a refund take?

Once a refund has been approved, we will generally process it within 7–10 business days, or sooner where required by applicable law.

After we process the refund, your bank, card issuer, or payment provider may require additional time to post the funds to your account.

If a reasonable period has passed after receiving confirmation that your refund was processed, please contact your payment provider.

You may also contact us at service@seaicebing.com for assistance.

11. Can I cancel my order?

If you wish to cancel your order, please contact us as soon as possible at service@seaicebing.com.

We cannot guarantee that an order can be cancelled once it has entered processing or has been shipped, except where cancellation rights apply under relevant consumer protection laws.

If your order has already shipped, you may request a return after delivery in accordance with our Return and Refund Policy.

If we successfully cancel your order before shipment and payment has already been collected, any applicable refund will be returned to your original payment method.

Shipping

1. Where do you ship?

We currently ship to addresses within the United States.

Shipping availability may vary for certain remote locations, restricted addresses, or destinations that cannot be serviced by our shipping carriers.

2. How much does standard shipping cost?

Our standard shipping rates are:

Order Value Standard Shipping Cost
Under $60 USD $7.99 USD
$60 USD or more Free Standard Shipping

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

3. Do you offer free shipping?

Yes.

Orders of $60 USD or more qualify for free standard shipping.

Free shipping applies to eligible standard shipping orders only unless expressly stated otherwise.

4. Do you offer expedited shipping?

Where available, expedited shipping costs $19.99 USD.

Availability may depend on the destination, product, fulfillment location, carrier availability, or other logistical factors.

Any available expedited shipping option and applicable charge will be displayed at checkout or otherwise communicated before payment.

Expedited shipping does not eliminate the standard order processing period unless expressly stated otherwise.

5. How long does it take to process my order?

Orders are generally processed within 1–3 business days after payment confirmation, excluding weekends and U.S. public holidays.

Order processing includes:

  • Payment verification;

  • Order preparation;

  • Product packaging; and

  • Shipment arrangements.

Processing time is separate from shipping and delivery time.

During peak shopping seasons, public holidays, or periods of high order volume, processing may take longer.

Where a specific processing timeframe is clearly provided on the applicable product page or during checkout, that timeframe will apply to your order.

6. How long does standard delivery take?

After your order has shipped, standard delivery typically takes approximately 14–28 business days.

This estimate does not include the 1–3 business days generally required for order processing.

Therefore, the total estimated timeframe from payment confirmation to delivery is approximately 15–31 business days under normal circumstances.

Business days generally exclude weekends and U.S. public holidays.

Delivery estimates are provided for reference and are not guaranteed delivery dates.

These estimates do not limit any rights available under applicable consumer protection laws.

7. How long does expedited shipping take?

Where available, expedited shipping is intended to provide faster delivery than standard shipping.

The estimated expedited delivery timeframe may vary depending on the destination, carrier, fulfillment location, product availability, and other logistical factors.

Please refer to the delivery estimate displayed at checkout or otherwise communicated before payment.

Unless otherwise stated, expedited shipping does not eliminate the 1–3 business day order processing period.

8. Which shipping carriers do you use?

Orders may be shipped using carriers such as:

  • USPS;

  • UPS; or

  • FedEx.

The carrier used for your order may depend on the destination, package size, carrier availability, fulfillment location, selected shipping method, and other logistical factors.

9. Are delivery dates guaranteed?

No.

Delivery times are estimates and are not guaranteed.

Delivery may occasionally take longer due to:

  • Carrier delays;

  • Severe weather;

  • Peak shopping periods;

  • Address issues;

  • Transportation disruptions;

  • High shipping volumes;

  • Government actions; or

  • Other circumstances outside our reasonable control.

We will make reasonable efforts to assist customers with locating delayed shipments and resolving shipping-related issues.

Nothing in this section limits any delivery, cancellation, refund, or other consumer rights available under applicable law.

Order Tracking & Delivery

1. Will I receive tracking information?

Once your order has shipped, we will normally send you a shipping confirmation email containing your tracking number or tracking link.

Please allow reasonable time for the carrier's tracking system to update after shipment.

If you do not receive tracking information, or if the tracking information does not appear to be working after a reasonable period, please contact us at service@seaicebing.com.

2. I haven't received my order yet. What should I do?

If your order has not arrived within 30 calendar days from the date your order was placed, you may contact us at service@seaicebing.com to request a shipping status investigation.

Please include your name, order number, and any relevant delivery information.

We will review the shipment status and, where appropriate, contact the shipping carrier.

Depending on the circumstances, we may:

  • Provide updated tracking information;

  • Help resolve delivery issues;

  • Arrange a replacement shipment if the package is confirmed lost or undeliverable; or

  • Issue an appropriate refund.

The 30-calendar-day period is a customer service investigation threshold, not an automatic refund date or guaranteed delivery deadline.

Because estimated shipping transit times are calculated in business days, an order may still be within its estimated shipping period after 30 calendar days.

You may contact us earlier if tracking indicates a problem or there is other evidence of a delivery issue.

Nothing in this procedure limits any cancellation, refund, or delivery rights available under applicable law.

3. My package is marked as delivered, but I cannot find it. What should I do?

If tracking indicates that your package has been delivered but you cannot locate it, please first check:

  • The delivery location around your property;

  • With household members or neighbors;

  • Your mailbox or parcel locker;

  • Your reception desk or building management, where applicable; and

  • Any delivery notice or tracking information provided by the carrier.

If you are still unable to locate the package, please contact us at service@seaicebing.com.

We will assist with the investigation.

4. What happens if my package or an item is lost or missing?

If an item is lost or missing because of a shipping or transportation issue, we will review the circumstances of the shipment.

Where relevant, we may also consider the results of a carrier investigation.

Depending on the circumstances, an appropriate remedy may include:

  • A replacement;

  • A refund; or

  • Another resolution agreed with you.

Any remedy will be handled in accordance with our Return and Refund Policy and applicable law.

5. What should I do if my package arrives damaged or incomplete?

Please inspect your package and items as soon as reasonably possible after delivery.

If your order arrives damaged, incomplete, or with items missing, please contact us promptly at service@seaicebing.com.

Please provide:

  • Your order number;

  • A description of the issue; and

  • Clear photographs or other relevant evidence where reasonably available.

We recommend reporting shipping-related damage or missing-item issues within 24 hours of delivery so that we can investigate the issue with the carrier as quickly as possible.

This recommended reporting period does not limit the 30-day return period or any rights or remedies available under our Return and Refund Policy or applicable law.

Shipping Address

1. Can I change my shipping address after placing an order?

If you notice an address error after placing your order, please contact us as soon as possible at service@seaicebing.com.

We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

2. What happens if I entered the wrong shipping address?

Customers are responsible for ensuring that the shipping information submitted at checkout is complete and accurate.

Incomplete or inaccurate shipping information may result in delivery delays, failed delivery, or the package being returned to the sender.

If a package is returned because the customer provided an incomplete or incorrect address, any applicable refund may be reduced by reasonable shipping or return costs where permitted by applicable law.

3. What happens if a package is refused or cannot be delivered?

If a package is returned to us because:

  • The shipping address provided by the customer was incomplete or incorrect;

  • Delivery could not be completed because of circumstances attributable to the recipient; or

  • The package was refused without a valid product-related reason,

any applicable refund may be reduced by reasonable shipping or return costs where permitted by applicable law.

If the delivery issue results from an error on our part or an issue attributable to the carrier, please contact us so that we can investigate and provide an appropriate resolution.

Sales Tax

1. Will I be charged sales tax?

Where required by applicable law, sales tax will be calculated and displayed during checkout.

The amount of sales tax, if any, may vary depending on the shipping destination and applicable state or local tax requirements.

You can review any applicable tax amount before completing your purchase.

Size & Fit

1. I'm not sure which size I should buy. What should I do?

Sizing may vary between different products and styles.

Before placing your order, please review the size information or size chart provided on the applicable product page, where available.

Compare the listed measurements with your own measurements or with a similar item that fits you well.

If you need additional assistance, please contact us at service@seaicebing.com before placing your order.

2. Can you help me double-check my size?

Yes.

Please contact us at service@seaicebing.com and provide:

  • The product name or product link;

  • The size you are considering; and

  • Your relevant measurements.

We will do our best to provide general sizing guidance based on the available product information.

Sizing recommendations are provided for guidance only and cannot guarantee a particular fit.

3. What happens if I order the wrong size?

If the item is otherwise eligible for return, you may request a return within 30 calendar days from the date your order is delivered.

An incorrect size selection is generally considered a personal-preference return, which means the customer is generally responsible for return shipping costs.

We currently do not offer direct exchanges for personal-preference returns.

If you would like a different size, please return the eligible item and place a new order.

Payments

1. What payment methods do you accept?

Available payment methods are displayed during checkout.

The payment methods available for your order may vary depending on the payment services supported by our checkout provider.

Please refer to the options displayed at checkout for the current payment methods available to you.

2. How will refunds be issued?

Approved refunds will generally be returned to the original payment method used for the order.

Once a refund is approved, we generally process it within 7–10 business days, or sooner where required by applicable law.

Please refer to our Return and Refund Policy for complete refund information.

Discounts & Promotions

1. Do you offer discounts or promotional codes?

We may offer discounts, promotional codes, or limited-time promotions from time to time.

Any applicable discount amount, eligibility requirements, validity period, excluded products, and other promotional conditions will be communicated as part of the relevant promotion.

2. Can multiple discount codes be combined?

Whether promotional codes or discounts can be combined depends on the terms of the applicable promotion.

Please review the conditions provided with the relevant promotional offer or the information displayed during checkout.

Contact Us

How can I contact customer service?

If you need assistance with your order, shipping, return, refund, delivery, or another customer service matter, please contact us using the following information.

Store Name: Seaicebing

Legal Business Name: KEJU TRADE INC

Employer Identification Number (EIN): 99-4913528

Registered Business and Correspondence Address:

JU KE
110 16th St
Denver, CO 80202
United States

Customer Service Email: service@seaicebing.com

Website: seaicebing.com

Our customer service team typically responds within 1–2 business days, Monday through Friday, excluding U.S. public holidays.

When contacting us about an existing order, please include your order number and a brief description of your inquiry so that we can assist you more efficiently.

For merchandise returns, please contact our customer service team to obtain the authorized return instructions and destination before sending any items.

Please do not send returned merchandise to our registered business address unless our customer service team specifically confirms that it is the authorized return destination.

For more detailed information, please review our Shipping Policy, Return and Refund Policy, Privacy Policy, and Terms and Conditions.